Purpose
Conversing Care is committed to ensuring that our services, including our website, are accessible to everyone, regardless of an individual’s disability. This policy outlines our commitment to accessibility and the steps we are taking to make our services as inclusive as possible.
Scope
This policy applies to all aspects of our services, including:
- Our website
- Physical premises
- Digital communications (email, social media)
- Our in-person support services
Accessibility Standards
We strive to comply with the Web Content Accessibility Guidelines (WCAG), at Level AA. We also adhere to relevant UK accessibility legislation, such as the Equality Act 2010.
Accessibility Features
Website Accessibility:
- Alternative text: We provide alternative text for all images, ensuring that users who cannot see images can still understand the content.
- Keyboard navigation: Our website is fully navigable using a keyboard, allowing users who cannot use a mouse to access all content.
- Screen reader compatibility: Our website is compatible with screen readers, enabling users with visual impairments to access and understand the content.
- Future improvements:
- Colour contrast: We adhere to colour contrast guidelines to ensure that the text and background colours are easily distinguishable for users with visual impairments.
- Font size: Users can adjust the font size on our website to make it easier to read.
- Audio and video transcripts: We provide transcripts for all audio and video content, making it accessible to users who are deaf or hard of hearing.
Physical Premises:
Depending on the premise we operate from, we strive to make sure the building meets the following standards.
- Accessible entrances: Our premises have accessible entrances and exits.
- Accessible toilets: We provide accessible toilets.
- Assistive devices: We provide or assist with the use of assistive devices, such as hearing loops or wheelchair ramps.
Digital Communications:
- Accessible email: We ensure that our emails are accessible to screen readers and other assistive technologies. Technology we develop will be simply designed, to work with a variety of software and hardware otherwise incompatible.
- Accessible social media: We strive to make our social media content accessible to as many users as possible, including those with disabilities. We do this by implementing accessible tools provided by the individual social media platforms.
In-Person Support Services:
When we provide 1-2-1 support, we will always attempt to make conversation as easy and convenient for the service user. In time, we will implement:
- Accessible communication: We provide accessible communication options, such as sign language interpreters or written materials.
- Accessible facilities: We ensure that our support services are provided in accessible locations.
Did you know…
Most online web-browser’s have built in extensions or plugins you can download and activate. This can provide more accessibility features for you to personalise to your specific needs.
Training and Awareness
We provide training to our staff volunteers on accessibility best practices and ensure that they are aware of their obligations under relevant legislation.
Feedback & Complaints
We encourage feedback from users on the accessibility of our services. If you have any comments or concerns, please contact us at:
- Email: info@conversingcare.org
- Phone: To Be Announced (TBA)
We are always ready to problem solve but we need feedback in order to improve and continue to develop services accessible to as many people as possible.
Monitoring & Review
We regularly review our accessibility policies and practices to ensure that they remain effective. We will also conduct accessibility audits of our website and services on a regular basis.
This accessibility statement is a living document, and we may update it from time to time to reflect changes in our website, services, or accessibility standards.