If you have any questions about Conversing Care or need reassurance on how are services work, below are comprehensive answers to questions we hear frequently.
Conversing Care (Charitable Group) is run by a handful of volunteers, providing free and confidential emotional support for anyone in a distressing situation or struggling with their mental health, wellbeing or lacking support.
We also support individuals who may be experiencing a mental health crisis, thinking about hurting themselves or ending their own life.
Everyone at Conversing Care are volunteers, dedicating their time to support others who are struggling.
We are all trained in different communication skills, have experience in the Health & Social Care sector and have robust procedures in place to support anyone needing emotional care.
All volunteers are police checked, vetted and monitored, so you can be rest assured the person you will be speaking to at Conversing Care is generally a decent, well-rounded individual who generally cares about you and your wellbeing.
Emotional support can help people in all sorts of ways. The main response we get is, “I needed to offload” or “Process” something which is personally very difficult.
We may not always hold the answers but our volunteers will never judge you and are always willing to listen to anything which is on your mind.
We help people better manage their difficulties by:
If you live in the UK, 18 years old or older and struggling with your wellbeing, you can contact Conversing Care.
Yes. Everything we do at Conversing Care is completely free* to use and any data or information we receive is used only to provide a safe and consistent service.
The only time we would share your information if we had serious concerns about your safety or wellbeing. This is known as ‘safeguarding’.
If you would like to know more about how we use your data, please visit our Privacy page.
If you are calling our Crisis Care Line, stand pence per minute rates may apply*. Contact your provider for more information.
Crisis Care Line is our telephone number anyone in the UK can call to speak to a senior volunteer.
If you’re struggling with ongoing mental health issues, loneliness or experiencing a crisis, you can call this number.
If a volunteer isn’t available, leave your name, number and a good time to call you back on.
Stand pence per minute rates may apply. Contact your provider for more information.
Call: PENDING
Response time: Instant – 24 hour callback
Care Chat is our online live chat service, which allows you to have a real time conversation* with a trained volunteer about whatever you are going through.
If Care Chat is ‘online’, it means a volunteer will connect within moments.
If Care Chat is ‘busy’, there might be a short delay before a volunteer connects.
If Care Chat is ‘offline’, it means there are no available volunteers to connect.
If you are able to make contact with a volunteer or you lose connection, a volunteer will contact you by email. Make sure to check your ‘spam’ or ‘junk’ folder for our email.
To start Care Chat, click on the ‘chat’ button to the bottom right of your screen.
Response time: Instant – 24 hours*
Yes. For the same support as our Care Chat service, you can send us a message on any of our official social media pages to speak to a trained volunteer about whatever you’re struggling with. You can message us on Facebook, Twitter or Instagram.
We can’t provide instant support through social media like we do with our Care Chat service but we intend to respond within hours of receiving a new message.
Response time: Within 24 hours
Yes. If you like to write and reflect on things you are going through, you can write us an email and one of our trained volunteers will get back to you as soon as possible.
Email: PENDING
Response time: Within 24 hours
We are a very small charity. Even though we have a volunteer available every day, that doesn’t mean they are active when you use one of our services. However, leave a message and we will get back to you within 24 hours.
If we are experiencing high demand and we don’t meet our within 24 hour target, don’t panic. We will always respond as soon as we can. Please feel free to contact us again if there is a time breach or contact us another way.
If you are worried about someone else, have a conversation with them and see how you can help. If you have general concerns about someone’s welfare, you can use our Urgent help guide to see what support they need right now.
You can also encourage them to seek help like talking to an organisation like us. However, if you are contacting us on someone else’s behalf, we need direct consent from that individual in order to contact them directly.
Yes. However, if you are contacting us on someone else’s behalf, we need direct consent from that individual in order to contact them directly.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.
Providing a safe space to chat.
Free, Confidential emotional support and resources, within 24 hours, 365 days a year for anyone living in the UK.
Conversing Care, a Charitable Group © All rights reserved.