ℹ️ For mental health support, contact information or services we provide – new and existing service users can use the form below to contact us for emotional support and wellbeing guidance.
CMHF
If you’re a Community Mental Health Forum User, you can Report any concerns, bugs or feedback here.
Pain Support Group
For all Chronic Pain Illness Peer-Support Group enquires or interested in joining, get in touch.
Support
For Emotional Support, Resource Hub and Coping Strategies, use the contact form below or social media.
📲 Contact Us Here
Complete the form below and a trained volunteer will be in touch.
- The more information you provide, the more we can support you.
- Please don’t send junk or promotional emails.
Response time: 24 — 48 hours
Made Contact? 👋
If you’re already in contact with us, please visit the Care Chat webpage.
There, you’ll find all essential information about how to use our service while you wait for a response.
Feedback 🌱
All feedback, both good and bad, goes a long way in helping us correct errors and develop a more caring and informative service.
For all feedback enquiries, please visit the Feedback page.
Are you struggling right now?
If you’re feeling unsafe or experiencing suicidal thinking, please visit the Urgent Help page now to find what actions you need to take.
Immediate Mental Health Help
You are not alone in this. If you’re struggling with your mental health, please reach out. These confidential helplines are available now to offer support and connect you with the right support.
National Crisis Helplines & Information
NHS 111 (Select Mental Health Option)
- Call: 111 and select the mental health option (Option 2 in some areas).
- What it’s for: Urgent mental health support, advice and connection to local crisis services. This is a primary point of contact if you’re experiencing a mental health crisis but are not in immediate physical danger.
- Note: If you are deaf or have hearing loss, use NHS 111 – SignVideo or dial 18001 111 (for Textphone).
Samaritans
- Call: 116 123 (Free, 24/7)
- Email: jo@samaritans.org (Response within 24 hours)
- What it’s for: Confidential emotional support for anyone experiencing feelings of distress, despair or suicidal thoughts.
Shout Crisis Text Line
- Text: Send the word “SHOUT” to 85258 (Free, 24/7)
- What it’s for: Confidential text-based support if you’re in crisis and need immediate help.
PAPYRUS HOPELINE247
- Call: 0800 068 4141 (Free, 24/7)
- Text: 88247 (Free, 24/7)
- Email: pat@papyrus-uk.org
- What it’s for: Support for young people (under 35) struggling with suicidal feelings or anyone concerned about a young person who might be struggling.
Campaign Against Living Miserably (CALM)
- Call: 0800 58 58 58 (5pm – midnight, 7 days a week)
- Webchat: Via their website thecalmzone.net
- What it’s for: Support for men who are down or in crisis.
SANEline
- Call: 0300 304 7000 (4pm – 10pm, 7 days a week)
- Email: support@sane.org.uk
- What it’s for: Emotional support, information and a safe space for anyone affected by mental health problems, their families and carers.
Mind Infoline
- Call: 0300 123 3393 (9am – 6pm, Monday – Friday, except bank holidays)
- What it’s for: General information and signposting to local services for mental health problems.
YoungMinds Parents Helpline
- Call: 0808 802 5544 (9:30am – 4pm, Monday – Friday, excluding bank holidays)
- What it’s for: Support for parents and carers concerned about their child’s mental health.
The Mix
- Call: 0808 808 4994
- Text: Send the word “THEMIX” to 85258
- Email: info@themix.org.uk
- What it’s for: Free, confidential support for young people under 25 on a range of issues, including mental health.
Kent & Medway Crisis Support Services
Release the Pressure Helpline
- Call: 0800 107 0160 (Free, 24/7)
- Text: Send the word “Kent” or “Medway” to 85258 (Free, 24/7)
- What it’s for: A confidential helpline for anyone in Kent and Medway feeling distressed, anxious or down. Staffed by a team of highly trained and experienced support workers.
Kent and Medway Safe Havens (by Mental Health Matters)
Safe Haven Locations and Addresses
Ashford Safe Haven
Open: Monday-Sunday, 6.30pm-11.30pm
Address: Ashford Safe Haven, The Paula Carr Centre, William Harvey Hospital, Kennington Rd, Willesborough, Ashford TN24 0LZ
Website: Visit Service Page
Canterbury Safe Haven
Open: Monday-Sunday, 6pm-11pm
Address: 22-23 North Lane, Canterbury, Kent, CT2 7EE
Website: Visit Service Page
Dartford Safe Haven
Open: Monday-Sunday, 6pm-11pm
Address: 18 Hythe Street, Dartford, DA1 1BX
Website: Visit Service Page
Folkestone Safe Haven
Open: Monday-Sunday, 6pm-11pm
Address: 3 Renedezvous Street, Folkestone, CT20 1EY
Website: Visit Service Page
Gillingham Safe Haven
Open: Monday-Sunday, 6pm-11pm
Address: The Sunlight Centre, Richmond Rd, Gillingham, ME7 1LX
Website: Visit Service Page
Maidstone Safe Haven
Open: Monday-Sunday, 6pm-11pm
Address: Kestrel House, Knightrider Street, Maidstone, Kent, ME15 6LU
Website: Visit Service Page
Medway Safe Haven
Open: Monday-Sunday, 24 hours
Address: Medway Maritime Hospital, Windmill Road, Gillingham, ME7 5NY
Website: Visit Service Page
Ramsgate Safe Haven
Open: Monday-Sunday, 6pm-11pm
Address: 42 High Street, Ramsgate, CT11 9AG
Website: Visit Service Page
Thanet Safe Haven
Open: Monday-Sunday, 24 hours
Address: Thanet Mental Health Unit, 164 Ramsgate Road, Margate, CT9 4BF
Website: Visit Service Page
Tunbridge Wells Safe Haven
Open: Monday-Sunday, 6pm-11pm
Address: Brains Matter Charity, 3 Culverden Park, Tunbridge Wells, TN4 9QT
Website: Visit Service Page
- What it’s for: Safe Havens offer free, walk-in mental health support in a welcoming, non-clinical environment, sometimes known as ‘crisis cafes’. They provide face-to-face support, as well as phone and video calls.